Placing an order is simple and secure:

1. Browse our curated collection and click on your desired item
2. Click "Add to Cart" and proceed to checkout
3. Enter your shipping address and contact details
4. Choose your preferred payment method
5. Review your order summary and click "Place Order"
6. Receive instant confirmation via email and SMS

Once your order is dispatched from our facility in Ghaziabad (typically within 24 hours), you'll receive:

• 📧 An email with tracking number and carrier details
• 📱 An SMS with a direct tracking link
• 🔍 Real-time updates as your package moves toward you

You can also track your order anytime at our dedicated Track Your Order Page.

Once submitted, orders are processed extremely quickly (typically within 24 hours) to ensure you receive your purchase as soon as possible. This means we're unable to modify orders after placement.

Pro Tip: Double-check your items, quantities, and shipping address before completing checkout!

If changes are absolutely necessary, your best option is to cancel the order (if not yet dispatched) and place a new one with correct details.

You may cancel your order before it's dispatched from our facility. Since we process orders rapidly (usually within 24 hours), please contact us immediately if you need to cancel.

Note: If already dispatched, you'll need to receive it and follow our standard return process. See our Return Policy for details.

Absolutely! Once your payment is processed successfully, you'll receive:

• ✓ An immediate confirmation page on our website
• ✓ An order confirmation email within minutes
• ✓ An SMS confirmation to your registered mobile number

Don't see a confirmation within 24 hours? Check your spam/junk folder or contact us immediately.

We process orders swiftly from our Ghaziabad facility and partner with India's most reliable courier services:

Most orders dispatch within 24 hours! You'll receive tracking information to monitor your delivery in real-time.

We partner with India's most trusted courier services to ensure safe, timely delivery:

The courier service is automatically selected based on your location for fastest delivery.

Here's your order journey from checkout to doorstep:

Currently, we ship exclusively within India, serving customers across all states and union territories. International shipping may become available in the future—stay tuned!

If you're unavailable during delivery attempt:

• The courier will typically make 2-3 delivery attempts
• You'll receive a call or SMS from the delivery partner
• You can reschedule delivery through the tracking link
• In some cases, pickup from the nearest courier office is available

Pro Tip: Ensure someone is available at the delivery address to receive your package.

Once dispatched, we cannot change the delivery address as your package is already in transit. However, if your order hasn't shipped yet, contact us immediately at info@zaavio.com or +91-8527649979, and we'll do our best to update it.

For complete details, visit our Return and Refund Policy.

Starting a return is hassle-free:

Important: Please don't send items back without return authorization first.

Once we receive your returned item and approve the return:

Yes! We offer two convenient exchange options:

We will immediately arrange for:

• ✓ A free replacement (shipped at no cost), OR
• ✓ A full refund (no questions asked)
• ✓ Free return pickup for the damaged/incorrect item

For hygiene and safety reasons, these items are non-returnable unless defective:

• Perishable goods (food, flowers, plants)
• Personal care products (once opened/used)
• Hazardous materials
• Custom or personalized items
• Gift cards
• Items marked as "final sale"

We accept a wide variety of secure payment methods for your convenience:

Yes! COD is available for most orders and locations. Simply select "Cash on Delivery" at checkout.

Yes, your security is our top priority! All transactions are protected by:

• 🔒 256-bit SSL encryption for all data transmission
• 🛡️ PCI DSS Level 1 certified payment gateways (highest security level)
• ✓ 3D Secure authentication with OTP verification
• 🔐 Trusted payment partners: Industry-leading processors

Don't worry—this is usually a temporary authorization hold by your bank:

• The amount will typically be refunded automatically within 5-7 business days
• If the refund doesn't appear within 7 days, contact us with transaction details
• Email info@zaavio.com with your order number and transaction ID

Yes! An invoice is automatically generated for every order and will be:

• 📧 Sent to your email after order confirmation
• 📦 Included with your package
• 💻 Available for download in your account order history

Absolutely! At Zaavio.co, we're committed to quality and transparency:

• ✓ All products sourced from verified, trusted suppliers
• ✓ Quality products with clear, honest labeling
• ✓ All products meet Indian safety and quality standards
• ✓ Quality checks conducted before shipping

Product warranties vary by item and are clearly mentioned on each product page. If a product includes a manufacturer's warranty, the warranty card will be included in your package.

Absolutely! Each product page includes comprehensive information:

• 📋 Detailed product descriptions
• 📏 Technical specifications
• 📖 Usage instructions
• 🧪 Ingredients or materials (where applicable)
• 📸 Multiple product images
• ⭐ Customer reviews and ratings

No, you can checkout as a guest. However, creating an account offers great benefits:

We take your privacy extremely seriously:

• 🔒 All data encrypted using SSL technology
• 🚫 We NEVER sell or rent your personal information
• ✓ Information only shared with essential service providers (shipping, payments)
• 📋 Full compliance with Indian data protection laws

For complete details, read our Privacy Policy.

Log in to your account and go to "Account Settings" where you can update:

• Name and contact information
• Email address
• Phone number
• Saved addresses
• Password

You can opt out anytime by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Updating your communication preferences in account settings
• Emailing us at info@zaavio.com

Note: You'll still receive transactional emails (order confirmations, shipping updates) even after unsubscribing from marketing.

We're here to help! Reach us through:

Email support is monitored 24/7—we'll respond within 24 hours, even outside business hours!

• 📧 Email: Within 24 hours (usually much faster)
• 📞 Phone: Immediate during business hours
• ⚡ Urgent Issues: Priority response for damaged items, delivery problems, or payment issues

Our operations are based in Ghaziabad, Uttar Pradesh, from where we serve customers across India.