Last Updated: 12 Dec 2025

Thank you for shopping with us at Zaavio.co. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Zaavio.co: Premium Quality, Honest Pricing.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

• Email: info@zaavio.com
• Phone: +91-8527649979
• Address: Shop no. 4, GF, C17 Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India

Policy Overview

• Return Period: 30 days from delivery date
• Restocking Fee: No restocking fee (Free Returns)
• Refund Processing Time: 5-7 business days from receipt
• Return Shipping Costs: Covered by Zaavio.co through free reverse pickup

Order Cancellations

You may cancel your order before it is dispatched by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.
• Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., personal care goods once opened), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

1. Contact Customer Service: Email info@zaavio.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: We will arrange free reverse pickup from your address using our courier partners. Return shipping costs are covered by us.

Refund Policy

Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 2-3 business days.

Processing Time & Method:

• Prepaid Orders: Refunds are automatically processed to your original payment method (Credit Card/UPI/Wallet) within 5-7 business days.
• Cash on Delivery (COD) Orders: Refunds for COD orders are processed via NEFT Bank Transfer or UPI. Our team will request your bank details once the return is approved.

Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@zaavio.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.

Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

• Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
• Inspection Period: Once received, returns are inspected within 2-3 business days.
• Refund Issuance: Refunds are processed within 5-7 business days after inspection.

Return Shipping Address

Please send approved returns to:

Zaavio.co Returns Department
Shop no. 4, GF, C17 Pandit Plaza
Sector 13, Vasundhara
Ghaziabad, Uttar Pradesh 201012
India

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

• Business Name: Zaavio.co
• Email: info@zaavio.com
• Phone: +91-8527649979
• Address: Shop no. 4, GF, C17 Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
• Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Zaavio.co: Premium Quality, Honest Pricing.