Privacy policy

Last Updated: December 12, 2025

Your privacy is important to us. This Privacy Policy explains how Zaavio.co (the "Site", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit, use our services, or make a purchase from Zaavio.co, or otherwise communicate with us regarding the Site (collectively, the "Services").

This service is operated by Zaavio.co, doing business at Shop no. 4, GF, C17 Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. If you have any questions, please contact us using the details provided below.

Zaavio.co: Premium Quality, Honest Pricing.

Our Commitment to Your Privacy (In Plain English)

Who We Are: We are Zaavio.co, dedicated to providing premium quality products with honest pricing and complete transparency to customers across India.

What We Collect: We collect information needed to process your order, such as your name, address, phone number, email, and payment details. We also use cookies and similar technologies to improve your browsing experience and understand how you use our Site.

How We Use It: Your information is used to fulfill your orders, provide customer support, improve our services, ensure security, and for marketing purposes (with your consent). We process orders quickly from our location in Ghaziabad, Uttar Pradesh, and ship across India.

Who We Share It With: We share your data only with essential partners who help us run our business, such as our e-commerce platform provider (Shopify), payment processors (Razorpay, Cashfree), and shipping carriers (Delhivery, Blue Dart, Xpressbees, DTDC, Ekart, Amazon Shipping). We categorically do not sell, trade, or rent your personal data to any third parties.

Your Rights: You have rights over your data, including the right to access, correct, delete, and port your data. You can opt out of marketing communications at any time.

Security: We use SSL encryption and industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Grievance Redressal: Our designated contact is available to address any privacy concerns or complaints in compliance with Indian law.

Governing Law & Jurisdiction: This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.

Who We Are

Zaavio.co ("we," "us," or "our") operates our business (the "Site"). We are a company that provides premium quality products with honest pricing, complete transparency, and local reliability. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

Information We Collect

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Personal Identification Information

We collect personal identification information from Users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. Information that you directly submit to us through our Services may include:

• Contact Information: Full name, email address, mailing address, phone number.
• Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account Information: Username, password, security questions, and other information used for account security purposes.
• Payment Information: Credit card, debit card, UPI, net banking, wallet, bank account, or other payment details needed to process orders. Payment information is processed securely by third-party payment processors (Razorpay, Cashfree) and we do not store your full credit card information or sensitive payment details on our servers.
• Customer Support Information: Information you choose to include in communications with us, for example, when sending a message through the Services, via email, phone, or our contact form.
• Authentication Data: For verification purposes, we may collect information to confirm order details or product information.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Non-Personal Identification Information

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include non-personal identification information about Users whenever they interact with our Site, such as:

• Browser Details and Device Information: Type of browser, device type, operating system, device identifiers, and Internet service provider (ISP).
• Log Data: IP address, browser type, visited pages, visit time and duration, information about your network connection, clickstream data, and other usage statistics.
• Interaction Data: Information about how you access and use our Site and your account, products viewed, search queries, and referral sources.

Cookies and Tracking Technologies

Like many websites, our Site uses "cookies" and similar technologies ("Cookies") to improve User experience. Cookies are small files stored on your device by your web browser. To do this, we may use cookies, pixels, web beacons, software developer kits, third-party libraries, and similar technologies. We use Cookies to:

• Power and improve our Site and Services
• Remember your actions and preferences (such as login, language, font size)
• Run analytics and better understand user interaction with the Services
• Help remember settings and track site usage
• Provide personalized content and advertising

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using these online tracking technologies.

Most browsers automatically accept Cookies by default, but Users can configure their browser settings to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. For more information about how to control cookies, visit your browser's help page.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and general applications. They store your data on secure servers behind a firewall. For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.
• Payment Processors: Our payment processors (Razorpay, Cashfree), who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
• Shipping and Fulfillment Partners: Courier services (Delhivery, Blue Dart, Xpressbees, DTDC, Ekart, Amazon Shipping) who assist with order delivery and tracking.
• Analytics and Advertising Providers: Third-party service providers who help us analyze site usage and provide targeted advertising.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties or their policies and practices.

How We Use Collected Information

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. We may use your personal information for the following legitimate purposes:

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to:
  • Process your payments and complete transactions
  • Fulfill and ship your orders
  • Send notifications related to your account, purchases, returns, exchanges or other transactions
  • Create, maintain and otherwise manage your account
  • Arrange for shipping with our courier partners
  • Facilitate returns and exchanges
  • Enable account features and functionalities
• Customer Support and Communication: To communicate with you, respond to your inquiries, provide customer support, and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.
• Personalization: To personalize your user experience, including using aggregated data to understand how Users use our Site and Services, and to better tailor the Services, content, and advertising on our Site and other websites.
• Service Improvement: We may use feedback and information to enhance our products, services, website functionality, and overall user experience.
• Payment Processing: To process your payments securely through our third-party payment processors and complete transactions.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to:
  • Send marketing, advertising, and promotional communications by email, text message, or postal mail
  • Send order confirmations, updates, and transactional communications
  • Show you advertisements for products or services
  • Provide promotional offers (with your consent, and you can unsubscribe anytime)
• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Analytics: To run analytics, conduct research, and monitor and analyze trends, usage, and activities in connection with our Services.

How We Protect Your Data

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive and private data exchanged between the Site and Users using SSL (Secure Socket Layer) technology
• Secure servers and data storage systems with restricted access
• Regular security assessments and updates
• Compliance with industry standards for payment card security (PCI DSS compliance through our payment processors)
• Firewall protection and intrusion detection systems

Important Security Notice: Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. Please use a strong password and do not share it with anyone.

Data Sharing and Disclosure

Important: We do not sell, trade, or rent Users' personal identification information to any third parties. This is a fundamental commitment we make to protect your privacy. However, in certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• Service Providers and Vendors: We may share information with third-party vendors or other third parties who perform services on our behalf, including:
  • E-commerce platform (Shopify Inc.)
  • Payment processing services (Razorpay, Cashfree)
  • Shipping and logistics partners (Delhivery, Blue Dart, Xpressbees, DTDC, Ekart, Amazon Shipping)
  • IT management and hosting services
  • Data analytics and business intelligence providers
  • Customer support and communication tools
  • Cloud storage providers
  • Order fulfillment services
• Business and Marketing Partners: With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• With Your Consent: When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as:
  • To ship you products
  • Through your use of social media widgets or login integrations
  • When you authorize third-party applications or services
• Corporate Affiliates: With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• Legal and Regulatory Compliance: We may disclose information when required or permitted by law, including to:
  • Comply with applicable legal obligations, court orders, or legal processes
  • Respond to subpoenas, search warrants, and similar legal requests
  • Respond to requests from government authorities
  • Protect against legal liability
  • Enforce any applicable terms of service or policies
  • Protect and defend our rights, property, or safety, and that of our users or others
  • Detect, prevent, or otherwise address fraud, security, or technical issues
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, bankruptcy, or other business transaction, personal data may be transferred or disclosed. We will notify you if your information is transferred and becomes subject to a different privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws and their own privacy policies.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period depends on the nature of the information and the purposes for which it is processed. This includes:

• Account Information: Retained as long as your account remains active or as needed to provide you with Services. If you request account deletion, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal, administrative, or security purposes.
• Transaction Records: Retained for accounting, tax, and audit purposes as required by Indian law (typically 7-8 years).
• Legal Compliance: Retained as needed to meet legal obligations, resolve disputes, enforce agreements, comply with tax laws, maintain records for regulatory purposes, or for administrative and security purposes.
• Marketing Data: Retained until you opt out of marketing communications or request deletion, or until the data is no longer needed for marketing purposes.
• Usage and Analytics Data: Generally retained in aggregated or anonymized form for analytical purposes.

When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. Under Indian data protection laws and regulations, you have the following rights:

• Right to Access / Know: You have the right to access and update your personal information by logging into your account or contacting us. You may request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. We will provide you with a copy of your personal data in a commonly used electronic format.
• Right to Correct: You may have a right to request that we correct inaccurate or incomplete personal information we maintain about you. You can update most information directly through your account settings.
• Right to Delete: You may request deletion of your personal data, except data we are required to keep for legal, administrative, tax, accounting, or security purposes. You may have a right to request that we delete personal information we maintain about you, subject to certain exceptions.
• Right of Portability (Data Portability): Request a copy of your personal data in a structured, commonly used, and machine-readable format. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
• Right to Object: You may have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes.
• Managing Communication Preferences (Opt-Out of Marketing): You may opt out of marketing communications at any time by:
  • Using the unsubscribe link in our marketing emails
  • Contacting us directly at info@zaavio.com
  • Updating your communication preferences in your account settings
  We may send you promotional emails, and you may opt out of receiving these at any time. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications (such as order confirmations, shipping notifications, and account updates).
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Data Protection Board of India or your local data protection authority if you believe we have violated your privacy rights.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will respond to your request within the timeframe required by applicable law (generally within 30 days).

To protect your privacy and security, we may need to verify your identity before processing your request. We may also need to verify that you have the authority to make the request on behalf of another individual.

Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children. If you are under 18, please do not use our Services or provide any personal information to us.

If you are the parent or guardian of a child under 18 who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as quickly as possible.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live, including in India where our business is based. Your personal data is also processed by staff and external service providers (third parties) and partners who may be located in different countries.

If we transfer your personal data outside of India or to international locations, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent data transfer agreements from the relevant competent authority in the UK or Switzerland (if applicable), unless the data transfer is to a country deemed to ensure an adequate level of protection.

By using our Services, you acknowledge and consent to the transfer and processing of your personal data as described in this Privacy Policy.

Grievance Officer

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Zaavio.co has appointed a designated contact to address any concerns, complaints, or grievances you may have regarding the processing of your personal information or this Privacy Policy.

Grievance Contact Details:

• Business Name: Zaavio.co
• Email: info@zaavio.com
• Phone: +91-8527649979
• Address: Shop no. 4, GF, C17 Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
• Response Time: We will acknowledge your complaint within 24 hours and respond to your grievance within 30 days as required by Indian law.

Please contact us to:

• Exercise any of your data protection rights
• Report any privacy-related concerns or violations
• File a complaint regarding the processing of your personal information
• Request information about how we handle your data

You also have the right to lodge a complaint with the Data Protection Board of India if you are not satisfied with our response to your grievance or complaint.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to this Privacy Policy or the processing of your personal information shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.

This ensures consistency with our Terms of Service and provides clear legal recourse for both parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, for other operational, legal, or regulatory reasons, or as required by law. When we make changes, we will:

• Post the revised Privacy Policy on the Site
• Update the "Last Updated" date at the top of this document
• Take any other steps required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and share your information. Your continued use of the Services after we post changes constitutes your acceptance of the updated Privacy Policy.

If we make material changes that significantly affect your rights, we will provide you with additional notice (such as by email or through a prominent notice on our Site) as appropriate under the circumstances and as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

We take all privacy complaints seriously and will investigate your concerns promptly and thoroughly. We will respond to your complaint within the timeframe required by applicable law.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with:

• The Data Protection Board of India
• Your local data protection authority or supervisory authority
• The appropriate regulatory body in your jurisdiction

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please do not hesitate to contact us through any of the following methods:

• Business Name: Zaavio.co
• Email: info@zaavio.com
• Phone: +91-8527649979
• Address: Shop no. 4, GF, C17 Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
• Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Zaavio.co: Premium Quality, Honest Pricing.