Payment Policy

Payment Methods

At Zaavio.co, operated by Roziyo Trading Private Limited, we highly value your safety and convenience. All transactions are processed in Indian Rupees (INR ₹).

Cash on Delivery (COD)

Pay When You Receive

For customers who prefer to pay in cash, we offer Cash on Delivery service for eligible orders. This option allows you to inspect your product before making payment. Here's how COD works:

  • Select Cash on Delivery at checkout.
  • Complete your order and provide your delivery address.
  • Pay in cash to our delivery partner when your order arrives at your doorstep.
  • Please keep exact change ready when possible to help our delivery partners.

Important COD Notes:

  • COD may not be available for all products or all locations.
  • COD orders must be verified through OTP or phone confirmation.
  • Please be available to receive the order and inspect the package before payment.
  • Refunds for COD orders will be processed via bank transfer or UPI as per our Refund Policy.

Order Confirmation

Once your order is successfully placed, you will:

  • See an order confirmation page on our website immediately
  • Receive an order confirmation email at your registered email address within a few minutes
  • Receive an SMS confirmation on your registered mobile number

Your order confirmation will include:

  • Order number
  • Items purchased
  • Delivery address
  • Estimated delivery date
  • Payment details

If you do not receive a confirmation within 24 hours, please check your spam/junk folder or contact our support team immediately.

Refunds & Cancellations

For information about refunds and order cancellations, please refer to our:

Refunds are typically processed within 5-7 business days after approval and will be credited via bank transfer/UPI for COD orders.

Customer Service

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service team. We are here to assist you every step of the way.

Contact Us:

  • Email: info@zaavio.com
  • Phone: +91-9891355197
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
  • Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

When contacting us about payment issues, please provide:

  • Your order number (if available)
  • Payment method used
  • Date and time of order

Our team will respond to your query within 24 hours and work to resolve any payment-related concerns quickly.

Important Information

  • Company Name: Roziyo Trading Private Limited
  • GSTIN: 09AAKCR0819D1ZG
  • Registered Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

Thank you for choosing Zaavio.co. We appreciate your trust and are committed to providing you with a safe, secure, and convenient shopping experience!